Today’s business environment is highly competitive, and the need for accurate and efficient employee scheduling is an absolute necessity. Finding a balance between employee interests and the needs of the company can be tough.
An understaffed workplace can be the result of labour shortages, an unexpected surge in business activity, or poor scheduling practices. Understaffing can lead to a decline in quality customer service and can also contribute to additional pressure on the staff carrying the extra workload.
Overstaffing, on the other hand, may lead to reduced employee productivity and a decrease in business profitability. In some workplaces, it is difficult to schedule employees to meet the fluctuating peaks and declines in customer demand.
The other element that adds to the complex nature of scheduling is the employers’ obligation to comply with provincial Employment Standards.
Times have changed when it comes to employee scheduling. The old approach was to post a paper schedule only to realize that some employees need to change shifts. Today, most employers are adopting an electronic or online scheduling system.
If you are an employee struggling with your work schedule, consider having a “solutions-focused” conversation with your manager. Bring forward your concerns and ideas but also recognize that it may not always be possible to implement your suggestions.
If you feel that you are working too many hours, learn about your rights as an employee by reviewing the PEI Employment Standards Act, and pass along the information to your employer.
Remember – a number of factors can come into play when designing a work schedule.
To find solutions to complex work challenges, active and respectful communication between employers and employees is essential.
The information in this article is for general information purposes only and is not designed to substitute for, or replace, a professional opinion from legal counsel or a Chartered Professional in Human Resources. The views and opinions expressed only represent the opinion of the author.
About Detry Carragher, CPHR, SHRM-SCP, CCIP
As a Chartered Professional in Human Resources (CPHR), Detry Carragher is regularly consulted by employers, industry groups, and employees from across Atlantic Canada on a range of employment-related topics.
Detry is the recipient of the prestigious HR Award of Excellence, representing Nova Scotia and Prince Edward Island and has twice been nominated for the Top 25 Canadian HR Management Consultants by the Canadian HR Reporter.
Her work extends to several of Canada’s Top 100 Employers, Fortune 500 companies, and Best Places to Work in Atlantic Canada. She has contributed her insights on CBC, CTV, the National HR Reporter publication, and several regional news outlets.
To check the PEI Employment Standards Act, visit www.peiemploymentstandards.com. If you have a specific question you would like answered in the HR Insights column, or you are interested in expanding your skills in human resources, email [email protected]. Visit www.carvogroup.com.