Customer Care Specialist
The company focuses on customer care by actively listening to their customers and offering solutions to their products and services that cater to their needs.
“All customer contact is inbound,” says Samantha Gallant. “The Alberton location uses online chat to answer customer inquiries.
“In their first year, staff can potentially earn $14 per hour and have access to full benefits. There are also sales incentives. About 95 percent of our management staff started as an agent on the phone and advanced from there.
“We presently have 175 staff in Summerside and plan to raise that number to 200. In Alberton, we have 50 staff and are looking for 50 more. We are also expanding services to Charlottetown and looking to fill about 50 Mandarin and Cantonese speaking positions.”