everything IT is a tech service and support company that was started on PEI six years ago by Robert Ylkos. It provides IT field services to over 100 Island clients in the retail, food service, manufacturing, energy, entertainment and banking industries.
“There are six of us in the business right now and I am looking to hire a seventh technician.” Robert is looking for someone with experience in field services work. “It is a challenge to find a technician on PEI with years of experience in this line of work. I have hired technicians right out of college and found them to be really good, quick learners.”
Career journey as told by Robert
I started on my IT journey by apprenticing with a guy who installed and supported networks for market research companies in my early 20s. I remember that my dad hated it as I only worked when there was something to do and I didn’t get paid that much.
Less than a year in, a friend of his popped by and he happened to be looking for someone to head up his small IT department at his legal software company. I got the job.
I spent a couple of years there upgrading law offices from DOS and Novell (yes, it was a long time ago) to Windows and supporting them afterwards. After we amicably parted, I took a job at small microwave TV and Internet provider start up as their Network Administrator.
There I oversaw the network and supported 100 users, onsite and remote. Unfortunately, the company’s financial situation took a turn for the worse and I was laid off a couple of years later.
My last job in Canada was at the Canadian head office of an international cosmetics company. It was an interesting place with some strange corporate culture.
During a sabbatical I met a young lady from Slovakia and hit it off. She had to head back as her visa was up. I threw caution to the wind, liquidated my life in Canada, and headed to Prague for a month-long course to get my teaching certificate. I spent the next five years teaching English in Slovakia at a language school.
I also founded my own English language company while there, and was starting to build up my clientele when I decided to leave.
I took a job in Germany as an embedded English trainer at a large industrial company and gave classes, seminars, and one-on-ones, and corrected the English in their support tickets; it was a great two years. I met my wife to be there and we decided to come to Canada, where we opened Story & Birch English Language Vacations.
We ran the B&B for a couple of years hosting guests from all over the world, teaching them English in the morning and going whale watching, hiking or a trip to Lunenburg in the afternoon. But with the arrival of children, the business wasn’t really viable anymore. We were living in rural Nova Scotia outside of Bridgewater; beautiful but no opportunity for us.
We had been to Charlottetown for our mini honeymoon so had some idea of the place before we decided to move here. We came to PEI in 2013.
As soon as I arrived I thought up my new company name, everythingIT.
I started by putting up flyers and an ad on Kijiji for home computer repair at the insane flat-rate price of $49.95. I started to get work and the five-star Google reviews started rolling in. Over the course of the next two years, I visited many people’s homes, slowly raised the price to $69.95 and grew a better online reputation that any of the actual computer repair shops in town.
My first big break came when the local cinema chain was bought out and I received a call from the company which provided their tech support. I got the contract to be their onsite tech. The pay was low (by IT standards) but I was super happy and I did a lot of work over that transition.
Even with my great reviews and my single contract, I still wasn’t doing very well financially. Then the ball started rolling. I got a call from a company which provides service for debit terminals for the whole Island.
Their current contractor was retiring, and they needed someone new. The pay was still low (as these type of IT subcontracts are) but still a very lucrative contract. Within a day or two, I got a call from a company looking for someone to do warranty support for a major computer company and major printer manufacturer, among other things. I initially told them no, as I couldn’t possibly do both contracts.
That’s when I made the decision to go big or go home. I called them back and told them I would do it, and then I hired my first employee. Within about five months I hired my second. About six months later everything was going well, when I got another call. This time it was from a local computer shop owner who was looking to sell.
I met Jason and assured him that I would take good care of his clients. The Tech Guru had a shop, an employee and around 100 local business clients ranging from individual business people to mid-sized companies. I didn’t have the money to buy the business outright, but we worked out an agreement.
Another month went by and another phone call came in. This time, a large company that supports a gas station chain, a major restaurant chain, as well as warranty support for a couple of computer brands was looking to replace their corporate partner with a smaller company.
They were experimenting to see if a smaller company would give better service and be more responsive than their big partners. The money was decent by Toronto standards, but a gold mine out here. I quickly hired a young tech to handle the debit terminal contract to free up the other techs for the computer work.
Over the next year we all worked hard. Then I got another phone call from another local business owner looking to sell. I met Tim, the owner of Computer Resource, and quickly came to an arrangement. He wanted to retire and was looking for someone who could take care of his clients in a way he’d be happy with.
We renovated and moved into our new bigger shop, picking up another 100 local clients and gaining our two new employees. Over the five years since I started this business, we have gone from a one-man-show to a budding enterprise. I now have six employees and will be adding more soon. We support around 200 businesses on the Island, and in the past year have serviced over 1,000 locations for our field service clients.
All of this is due to good customer service. It was the five-star Google reviews and a good web presence that allowed these companies to find me and call me out of the blue. Always being on time, courteous and getting the job done keeps all our clients happy.
For more information, call 902-940-6858 or email [email protected].