Jobs: Level One Support and Developers who can be certified through CareWorx
CareWorx provides Level One IT support for businesses of all kinds across North America, and has specific expertise supporting hardware and mobile devices used by staff at senior care facilities. They also offer a full range of IT services, providing IT support in settings where that support is typically not available.
“We have also expanded into a program called Service Now, which is an ITSM (Information Technology Service Management) platform that helps companies create digital workflows,” says Patrick MacKay. “It is by far the number one tool of its kind in the world.”
There are over 90 staff members locally and more than 260 across Canada, and jobs are year-round. They continue to hire as the company expands, and are now looking to hire people interested in being trained as developers. Training is all in-house. “We are not necessarily looking for people with experience as developers but who have the aptitude and are interested in becoming certified in this field.”
Patrick has taken the development training offered by CareWorx. “I worked in IT support, service desk, and other customer support but I had never done development. This training helped me with the transition.”
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Summerside, June 2018
- Level 1 Service Desk
- ITSM Administrator (3-5 years experience)
CareWorx provides Level One support for businesses across North America, as well as specializing in support of kiosks used by nurses in long-term care facilities, which CareWorx supplies and supports. “We also offer fully managed services,” says David Hall. “We do all their IT support in a setting where that support is typically not available.”
They resolve first-level issues such as password reset or how-to coaching with common business software and hardware.
“We have expanded into a program called Service Now, which is an ITSM (Information Technology Service Management) tool for creating a ticket,” says David. “It is by far the number one tool of its kind in the world.”
There are about 85 staff, and jobs are year-round. They continue to hire as the company expands.