Co-owner of Cardigan Feed Services Ltd.
Mary Grant has been in the agricultural business for more than 40 years. She and her family, Herman, Margaret, and George, own Cardigan Feed Services Ltd., Cardigan Bearing and Steel, Soya-source, and Three B Transport. Between all four companies, they have 35 employees.
“Our biggest HR challenge is finding Class 1 truck drivers,” says Mary.
“Because of two accidents in the past, our insurance company demands that we must hire drivers with at least three years driving experience on the big rigs.
“Truck drivers are very important employees in our company. I have learned over the years to be very respectful of their time, and not keep them waiting.
“We don’t have trouble filling most other positions. We always pay above minimum wage.
“I’ve learned a lot being in business for more than 40 years. Business is booming for us right now, so it’s hard to get all the work done. I realized a long time ago, it doesn’t matter who does the work as long as it’s done well and on time.
“About 20 years ago, I became extremely flexible with my workforce. I learned to contract out a lot of the work. Three of my four bookkeepers are on contract. A lot of our trucking is contracted out and the drivers will go anywhere to get the job done.
“Every business needs to step outside the box to get the work done and be extremely flexible about time and who is going to do the job.
“Systems are the key to everything. If something isn’t right for one of our customers, I don’t look at what one of my employees did wrong. I look at what caused my system to let me down, and what I need to do to improve my system.”
For more information, visit www.cardiganfeedservices.ca.