Buchanan Technologies provides a broad range of IT solutions, such as full service help desks, ticket management, managed services, project management, field services, consulting, and much more. Their headquarters are in Grapevine, Texas and they have offices in Ontario, several US states, and Bulgaria, in eastern Europe.
The company hires Service Desk Analysts to provide entry-level support to various client communities via phone, chat, and email at its Charlottetown and Montague locations.
When Buchanan Technologies started in Charlottetown in 2014, it had about 10 employees. Currently, there are about 60 staff in Charlottetown and 15 to 20 in Montague.
Jordan Carman, a Technical Support Manager in the company’s Managed Services Department, started his career in Information Technology 15 years ago.
“I started out in a Wal-Mart delivery warehouse where I was moving boxes,” he says. “I went to school in Calgary for Computer Sciences majoring in Network Administration and was able to advance to the store’s IT department. I studied different texts on networking and server information and worked towards certifications.”
He moved from Wal-Mart to a media company and then to an oil and gas company in Calgary doing various desktop support, including video conferencing and voice-over IP technology. “I met someone from PEI and moved here to marry her. On PEI, I was hired at Buchanan.”
He says his wide base of knowledge has helped his career on PEI in the last four and a half years he’s been here. “I started out as a Level 2 Engineer then moved to the triage level as Team Lead, and went on to my current role as Technical Support Manager in the Managed Services Department.”
Jordan’s team includes 16 employees spread across Buchanan’s PEI, Alaska, Texas and Bulgaria locations. “My skill set in collaborating and video conferencing helps me to be an effective communicator with people over great distances.”
Skills and training
Call centre experience and proficiency in computer technology are assets in the hiring process. The company provides new employees with training, and they receive a Service Desk certification upon completing training. Buchanan will pay for further training if employees want to expand their skill set and pursue Microsoft, Cisco or other certification. Employees can take other online courses such as business communication or team leadership, and the company may cover the costs.
Buchanan continually accepts applications. “There is always growth as we get new contracts from various businesses and organizations around the world.”
Applicants can speak to a recruiter by phone at 1-888-730-2774 or email [email protected].
Visit www.buchanan.com/careers to create an account and submit a resumé.