In addition to technical knowledge, employers often consider self awareness and emotional intelligence just as important when hiring Information Technology workers. Traits such as critical thinking, communication, and emotional intelligence, all of which can be described as soft skills or people skills, have become critical for career success.
Wendy MacIntyre, Owner of resolveHR, is a Certified Emotional Intelligence Assessment Administrator and Coach. She spoke recently at the NortheastPHP 2017 conference in Charlottetown.
“The economy has changed,” says Wendy. “It used to be a labour economy where people had to work really hard and have a strong back. Then it became a knowledge economy, where people had to know everything, and know how to apply it quickly.
“Now, we are moving into a relationship economy where self awareness and emotional intelligence are key. Whether it’s one-on-one in person, networking, or collaborating with coworkers, emotional intelligence is needed to develop great relationships.
“Your IQ, which measures the ability to do cognitive reasoning, find patterns, and do math equations, is determined by the time you are about 18, and does not change as you grow older. But you can always improve your emotional intelligence, which continues to grow.
“Some people are very gifted in one area, but they have to work on areas that are not as developed.
“In IT, there are people who are geniuses with coding, programming, and logic, but may have challenges with social relationships, because IT tends to attract introverts. Programmers and Developers are often very creative perfectionists, which can be a challenge when working with others.”
Aspects of emotional intelligence
- Self perception: How you see yourself.
- Self awareness: Understanding how people may interpret how you look and how you act.
- Self actualization: Setting goals and reaching them, and being willing to learn and grow.
- Independence: Dealing with other opinions and beliefs
- Problem solving: Are you using logic or emotion? Are you able to make up your mind?
- Reality testing: Checking to see if your perceptions are correct by asking people directly.
- Impulse control: Taking time to think things through before reacting.
- Stress management: Tolerating stress without letting it affect you physically or mentally.
- Optimism: Anticipating a good result.
- Flexibility: Do you need to follow a set plan or can you go with the flow?
- Interpersonal relationships: Interacting and getting along with others.
- Understand what you need and ask for it. This makes it easier for people to meet your expectations and limits disappointment.
- Empathy: Understanding what others are thinking and feeling
- Ability to listen: Speaking 30 percent of the time and listening 70 percent of the time.
- Social responsibility: Are you a constructive member of your social group? Do you value the greater good?
- Self regulation: Placing other people’s needs above your own so that you don’t rise to anger when things don’t go your way.
- Listen to your inner voice: Following your value system.
- Identify your physical responses to your emotions: Flushed face, shoulders around your ears, or sweaty palms and recognize it in others.
For more information about human resources issues, call Wendy MacIntyre at 902-393-6644 or visit www.resolvehr.ca.
In the near future, Wendy plans to launch a new service for managers and employers for online HR training called resolveHRhub.