by Stacy Dunn
Next Level Group Staffing & Consulting Agency (NLG) supports employers across Canada and the US in connecting with permanent or temporary staffing solutions. They also welcome job candidates who want to grow their careers or move to new positions.
Andrew Lavoie, President of NLG, says his company has been busy over the last 12 to 18 months, helping employers find people with the following skills:
- Office and Business Administration
“Our focus has been on director-level, managerial and supervisor-level jobs in the professional services sector within the Maritimes,” he says. “We also help employers with recruiting in the manufacturing sector, automation, warehousing, logistics, and the skilled trades. It’s nice to know, especially since COVID-19, that our small office in Charlottetown delivers the same level of service if you are in California or Fort McMurray.”
NLG’s payroll service for employers in Eastern Canada has experienced significant growth over the past 18 months. “This service provides a valuable option for employers, enabling them to place individuals on a 12-month contract.
“Subsequently, if there is an immediate opportunity for the individual to extend their contract or to be hired permanently by the employer, the process is seamlessly facilitated. The approach creates a mutually beneficial scenario, where employers address immediate staffing needs, and it contributes to an increase in the workforce, benefiting all parties involved. It’s a win-win for everybody, allowing NGL to act as the employer of record.”
Relationship-building has sustained NLG in its 12 years as a company. Andrew says they have a 92 percent client retention rate. “Returning employers call us back on a consistent basis, allowing us to be a valued consultant and brainstorming as a team on a 1-3-5-year proactive strategy.”
A career in recruiting
The recruitment firm has recently welcomed two new internal staff members and is actively engaged in the interview process with another potential employee. Concurrently, two individuals from NLG transitioned to roles in Human Resources within large corporations. “It’s beneficial for them to seize such opportunities and advance along their desired career path,” Andrew says.
“People working with recruitment firms enjoy long-term employment or consider the position a steppingstone to Human Resources. It’s to be expected to lose someone to the Human Resources sector because 95 percent of our business is staffing solutions and five percent is human resources support, such as policy and manual development or investigation.”
According to Andrew, a career in recruiting is fulfilling, requiring a blend of skills resembling an Olympic athlete, a psychologist, and a sales professional. “Success in this field hinges on qualities such as compassion, persistence, and the ability to navigate challenges without succumbing to negativity. In recruitment, the focus is on assisting individuals in addressing ‘pain points’ in their personal and professional lives, offering a valuable steppingstone in their career journey.
“For employers, you are helping them become more proactive rather than reactive in the job market. It’s fulfilling to me to receive that call from either an employer or job seeker saying I helped them resolve their pain point. Job seekers will tell me they are now able to do something that they always wanted to do, like go on a family trip, but they never had the funds or the ability to do so before. It’s rewarding to see them reach their end goal.”
Andrew says his company is always hiring Recruiters. “I like to hire Recruiters who pay attention to detail and are strong communicators and even better listeners. They need to be curious and continually learning, and not scared of having phone conversations. I learn something new every single day. I don’t pretend to know every job that is out there. The more I understand what you do, the more it helps me help you.”
Cost of doing business
Inflation has affected the company through increased costs for recruitment software and training to certify its Recruiters. The lease on NLG’s office space has also gone up. “We haven’t raised our rates with clients, but we may have to do so at some point while still maintaining a level of integrity with our clients. It’s difficult to know when to do this.”
Andrew says his clients have been expanding in the last few years. “They are asking how to grow, how to find staff, and how to find business while needing to cut costs. As a result, we may see mergers and acquisitions or rebranding of smaller businesses across many sectors. I think it’s still a good time to do business.”